Know the mission statement of the company and type of services provided.
Know your rights and responsibilities.
Be treated with dignity and respect, consistent with professional standards for all patient regardless of the manner of payment, race, gender, nationality and religion, culture, disability, or and any other factor.
Receive care that is considerate, respectful of the patients values and beliefs.
Receive care that is free of abuse, exploitation, retaliation, humiliation, and neglect.
Have patients property treated with respect.
Receive health care on the basis of clinical need.
Provided Arabic/ English interpreter, and all the language barriers will be accommodated based upon availability of translation resources.
End-of-life Care, that is respectful and compassionate.
Receive urgent care and referral to a hospital for emergency treatment when required.
Be referred to a specialist/ consultant for special care when there is a clinical need.
Receive a detailed explanation of their care, treatment and after care, in simple terms in order that the patient can fully understand.
Be advised in advance of the right to participate in planning care or treatment and in planning changes in care before the changes is made.
Informed consent for treatment procedures, interventions, concurrent services, and release of information as per HAAD Consent Policy. ( Reference PPR/ HCP/ P0003/ 07).
Right to request an alternative service delivery staff .
Receive verbal and written information about any proposed treatment and to be told if there are any alternative available.
Right to a second opinion or to have his/her care transferred to another physician if the patient is not satisfied with the care or opinion provided.
Have the freedom to choose pharmaceutical care provider.
Receive relevant, current and his/her understandable information concerning his/her drugs and treatment.
Discuss and request information related to additional drugs prescribed by the Company’s doctor, his/her specific drug therapy, possible adverse side effects, and drug interactions. Medication prescribed by the hospital’s treating physician should be discussed at the time of prescription.
Have drug therapy monitored for safety and efficacy and for the Company to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
For the Company to monitor the patient’s compliance and proper drug use and institute remedial interventions when necessary.
Refuse to participate in investigational, experimental, research or clinical trials.